FAQ
How do I check the status of my order? Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your delivery progress via the shipping carrier’s official website. For order processing updates, please allow 1-3 business days after payment confirmation—peak seasons may extend this to 3-5 business days.
Can I modify or cancel my order after placing it? We aim to process orders quickly, so modifications or cancellations are only possible if requested immediately after purchase and before the order is dispatched. If your order has already been sent, we cannot adjust or cancel it. For order changes, please reach out promptly with your order details.
What payment methods do you accept? We accept major credit cards, debit cards, and popular digital payment methods. All payment transactions are processed securely by third-party payment processors, and we do not store full payment card information on our servers.
Sizing & Fit
How do I choose the right size? We provide a detailed size guide on each product page, including measurements for chest, waist, hips, and length. We recommend comparing your body measurements to the size chart before ordering, as sizing may vary slightly by style and fabric. Minor sizing variations due to manufacturing are normal.
Do you offer plus sizes? Yes, our collections include a range of sizes to cater to diverse body types. Plus-size options are clearly marked in the size selector on product pages, and the same size guide principles apply to ensure the best fit.
Shipping & Delivery
How long does shipping take? Standard shipping typically takes 5-10 business days from dispatch. Expedited shipping (where available) reduces delivery time to 2-4 business days. These are estimates—customs clearance, weather, or local postal delays may affect delivery timelines.
Do you ship internationally? Yes, we offer international shipping to most countries. International customers are responsible for all customs duties, taxes, and import fees, which are not included in the order total. Please check your local customs office for details on potential charges.
Why hasn’t my order arrived yet? First, track your order using the provided tracking number. If tracking shows no updates for 3+ business days, or if your order exceeds the estimated delivery time, please check your spam folder for shipping notifications or contact us for assistance. Delays may occur due to customs or carrier issues.
Returns & Exchanges
What is your return policy? You may return unworn, unwashed items with original tags attached within 30 days of delivery for a refund or exchange. Items damaged during transit must be reported within 48 hours of delivery with photos of the item and packaging.
Do I have to pay for return shipping? Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product. In such cases, we will provide a prepaid shipping label for the return.
Product Care & Quality
How do I care for my garments? Care instructions are printed on the interior tag of each item and listed on the product page. We recommend following these guidelines—including washing temperature, drying methods, and ironing instructions—to preserve the fabric, color, and shape of your clothing.
What if my item is defective? If you receive a defective item, contact us within 7 days of delivery with photos of the defect. We will assess the issue and offer a replacement, refund, or store credit at our discretion.